Management, Leadership, and the Internal Organization

For a small boutique agency like reputation management company, having successful management is important for the company. Management is the process of achieving organization goals through people and other resources. The top management involves the chief executive officer, chief financial officer, premier and mayor, the middle management consists of regional managers, division head, directors and deans, the supervisory first line management consists of supervisor, department chairpersons and program managers. The manager’s job is to be able to combine all human and technical resources in the best way possible to achieve the company’s goals. Management principles and concepts apply to both not for-profit organizations and for-profit firms. Although some companies maintain a very simple structure and relationships with their employees along with many organizations have complex hierarchies that include multiple levels. Being a manager today involves many skills besides just being someone’s boss; you need to know your objectives and be able to delegate efficiently and effectively.

In any organization, the top management are in charge of developing long-range strategic plans for the organization and inspire executives and employees to achieve their vision for the company’s future. Middle management must focus on specific operations, products, or customer groups within an organization and are responsible for developing detailed plans and procedures to implement the firm’s strategic plans. The supervisory management must be able to implement the plans developed by middle managers and are responsible for non-manager employees. They also need to be able to motivate workers to accomplish their daily, monthly and weekly goals. These first line managers are also directly responsible for the customer relationships and they are work directly with employees who do the work of the daily operation. As a manager, you need to also be able to implement the corporate culture which is an organizations collection of beliefs, principles and their values. Managers use symbols, ceremonies and rituals, and stories to reinforce corporate culture. Corporate culture is typically shaped by leaders who founded and developed the company and by those who have succeeded them.